Anonymous Crypto Exchange FAQ

Zero identity verification at any stage. No name, date of birth, government ID, passport, driver's licence, selfie, proof of address, or biometric data is ever asked for or collected. This applies to every swap on the platform regardless of amount, currency, or pair. The platform was specifically designed so it would never need to know who you are.

All of them. Every pair across all 60+ supported coins executes with zero verification: BTC to ETH, ETH to XMR, LTC to BTC, SOL to USDT, XRP to BTC, DOGE to ETH, ADA to USDT, TON to BTC — the full list is visible in the swap widget. Bitcoin, Ethereum, XRP, USDT (ERC20/TRC20/BEP20/Solana/TON), BNB, Solana, USDC, DAI, TRON, Dogecoin, Cardano, Sui, Litecoin, Toncoin, Monero, DASH, PEPE, Zcash, Arbitrum, Polygon, TON, Bitcoin Cash and more.

The minimum swap is equivalent to $100 USD and the maximum is $282,100 USD per transaction. Both limits apply equally to every user — there are no higher tiers unlocked by verification. The exact minimum and maximum in your chosen cryptocurrency is displayed live in the widget before you proceed.

Yes, and we actively encourage it for anyone who wants network-level privacy on top of El-Change's identity-free architecture. VPN connections and the Tor network are never blocked, throttled, or restricted. The swap engine functions exactly the same over any network.

Most swaps complete within 5 to 15 minutes from the moment your deposit gets its required blockchain confirmations. Litecoin and TRON swaps tend to be on the faster end. Bitcoin swaps depend on current network congestion. The swap engine runs 24/7 without manual processing — no business hours, no approval queue.

1. Select the coin you are sending and the coin you want to receive. The live market rate displays immediately. 2. Enter the destination wallet address where you want the converted coins delivered — the only piece of information we ever ask for. 3. A unique, one-time deposit address is generated specifically for your order. 4. Send your crypto from any wallet to that deposit address. 5. Once on-chain confirmation fires, the swap engine executes automatically and routes the result straight to your wallet. No email confirmation, no approval step, no manual processing required anywhere in this chain.

If the amount sent falls below the minimum threshold, the exchange may not process automatically. Contact support at support@el-change.exchange immediately with your Order ID and the deposit transaction hash (TXID). Always confirm the displayed minimum in the widget before sending — it is shown clearly for every pair.

When you create a swap order, the displayed exchange rate is locked for 30 minutes. Your deposit must confirm on-chain within this window to receive the locked rate. If the timer expires before your deposit is detected, the deposit address remains valid and your funds are safe — the swap will execute at the current market rate when the deposit eventually confirms.

The rate is fetched live from the market at the moment you create your order and locked for 30 minutes. This protects you from significant price swings while your transaction confirms on-chain. The estimated receive amount shown at order creation reflects what you should receive, subject only to minor variation from output network fees.

Only the technical data required to process your swap: deposit address, destination wallet address, currency pair, amount, and order timestamp. This data exists within your active browser session and is tied only to a randomly generated Order ID — never to a personal identity, email, or IP address. When your session ends, it is no longer accessible. Full details are in our Privacy Policy.

Yes. Monero is fully supported in both send and receive directions with no additional requirements. BTC to XMR, ETH to XMR, LTC to XMR, USDT to XMR — all execute with zero verification. XMR is one of the most requested receive currencies on El-Change precisely because it is restricted or delisted on most regulated platforms.

No. El-Change is strictly non-custodial. There are no user balances, no internal wallets, no accounts of any kind. Your deposit flows directly through the swap engine and the converted coins are dispatched to your destination wallet. No custodial relationship exists between you and El-Change at any point during or after the swap.

We do not perform identity-based AML verification on users. We reserve the right to screen wallet addresses against high-risk databases including sanctions lists, ransomware wallets, and darknet market addresses. We do not screen user identities because we never collect them. Full details are in our AML Policy.

First, confirm your deposit has the required on-chain confirmations using a block explorer for your network. If the deposit is fully confirmed and more than 30 minutes have passed without your swap arriving, email support@el-change.exchange with your Order ID (format: ORD-XXXXXXXX) and the TXID of your deposit. We respond within 24 hours.

The Letter of Guarantee is a downloadable document generated for each order. It contains the Order ID, currency pair, amounts, deposit address, and destination wallet — a verifiable record that a swap was initiated through our platform. It can be used as supporting evidence when following up with support or escalating a dispute.

Sending the wrong coin to a deposit address is a serious error. Contact support@el-change.exchange immediately with your Order ID, the TXID of the incorrect deposit, and which coin was sent. Manual recovery may be possible on a best-efforts basis but cannot be guaranteed. Always verify the required deposit coin before sending.

Email us at support@el-change.exchange. For any swap issue, include your Order ID and the deposit transaction hash. We respond within 24 hours. For urgent cases involving a stuck transaction, write URGENT in the subject line. Visit the Contacts page for full details on what to include in your message.